ProblemSolving

Table of Contents

Introduction

Problem Solving Process

Analysis

Current state

  • Analysis of the current situation
  • Collect all relevant information, facts, problem symptoms and constraints. Make assumptions explicit.
  • Structure them appropriatly
  • Root cause analysis for the identified problems
  • Visualize the interconnections

Desired state

  • Define criteria to check whether the desired outcome has been achieved
  • S.M.A.R.T. target definition
  • Try to define partly targets / milestones

Solution search

Divergent solution search

  • Find alternatives
  • Try to use creativity techniques

Konverget solution search

  • Identify feasible options
  • SWOT analysis for the different options
  • Compare assumed costs and benefits and decide for one option.

Execution

Planning

  • Identify concrete action items
  • Schedule action items
  • Identify risks in the plan

Execution

  • Do it!

Control

  • Comparison of current state and desired state
  • Are all requirements fulfilled?
  • Check consequences. Does the solution lead to new problems? Are there unwanted side effects or long term effects?
  • Is the actual problem solved?
  • If not, we need to go back and realign

Unsorted

  • Probleme lösen - In komplexen Zusammenhängen denken (Sell + Schimweg, 1998)
  • 8D und 7STEP - Systematisch Probleme lösen (Jung et. al, 2013)
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